Behavioral Health Accessibility to Care Standards

Highmark Wholecare has adopted behavioral health appointment access standards to ensure that our members receive timely and efficient care. Highmark Wholecare monitors compliance with the appointment access standards by conducting an annual telephonic accessibility audit.  The most recent audit showed better results for most standards, but improvement is still needed. 

To help simplify appointment access and create efficiencies for you and your office, we have published a pre-recorded webinar on our provider website that provides an overview of the standards, examples and scenarios, the audit process, and provider access tips and resources. You can access the webinar here. You can also view the pdf version of the provider webinar here.

Thank you for your continued partnership in providing the best care possible to our members and your patients.


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