Continuity of Care Across Settings

Open communication between all those who participate in providing care to a patient, such as primary care physicians (PCPs) and specialists, is imperative in ensuring that decisions about a patient’s care are informed and contribute to overall well-being. We encourage you to communicate transparently with the other providers caring for your patients. When information is not shared between health care providers, it can present many challenges to the continuity of care and treatment of our members. Highmark Wholecare’s membership includes some of the most vulnerable individuals who may suffer from severe or chronic illnesses. Continuity of care issues can result in sub-optimal outcomes, increased costs, and medical errors.

Both patients and health care professionals benefit when any reports, therapies, medications, and concerns identified by providers are communicated across treatment settings. Please contact your Provider Relations Representative with questions about how you can help improve patient care between settings.


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